I didn't really use maps yesterday, but this morning I've noticed HRRR is way behind on updating (by about 6-7hrs), and GFS is as well (still showing 18z Tue).
Is this an issue that's being worked on? Also, have I missed a place where you can check status of model production (so as to avoid bothering you on the bug message board)?
Thanks!
Rob,
A couple of issues were encountered this morning.
1. NCEP FTP sites slowed to a crawl. Like kilobytes per second instead of megabytes. This seems to have remedied itself and I have restarted our model downloaders and processors. (Confirmed with Mike he was experiencing the same.)
2. Server time was inadvertently reset last night during maintenance. This caused the models to not properly process due to the server clock being off.
I apologize for the trouble with Maps this morning. The second issue is completely my fault and I have taken steps to fix this. The first issue is less our fault, but also wouldn't have prevented the models from processing completely.
Please email support[AT]allisonhouse.com if you are having critical issues with Maps in the future. This will ensure the quickest response and resolution to any problems you are having. More minor bugs and feature requests can be posted to this forum for community discussion.
Thanks for your patience.
Ryan, thanks for the information. Glad to see all is back to normal now.
Thanks for your hard work (as usual!),
Rob